We have been packing up materials for our trip to Iowa this week for Handworks, our favorite woodworking/sausage show in the world.
Our booth will be in the same place as it has been during every Handworks. We plan to have almost all of our titles with us, all of our tools and some of our apparel. (Basically, we won’t be bringing the T-shirts, chore coats and vests – we don’t have the room to travel with all the sizes.)
To make your experience better, we will have two different ways for you to check out when you buy something from us. If you just want to pay for something and head to the next booth, we are going to have an “Express Checkout” person on the right side of our booth. They will get you on your way as fast as possible.
If you want to chat (also great) we will have the “Chatty Checkout” people – basically me and Megan. We can sign books, answer questions and the like – and process your order. Our line will move slower than the Express Checkout line.
We’re trying this to attempt to reduce customer frustrations during the last three Handworks. I can remember one customer bending my ear for a good 15 minutes while the people behind him simply wanted to pay for a book and bolt.
We want to make everyone happy. So use the Express Checkout (there will be a sign) if you are in a rush.
We’ll be accepting cash, checks and most major credit cards. The first 300 or so customers will also get a free embroidered Woobie with their purchase.
Hope to see y’all there!
— Christopher Schwarz