First, I want to thank everyone for your continued support for our products, and your patience as we experience growing pains. We will always strive to put out the best material in the best form and get it to you in a timely manner.
That last point is the reason for this entry. We have received a number of emails from customers who have not seen any movement on their order when they click on the tracking number that was sent to them. The reason for this problem is that the tracking number is generated when the label is printed. We got a great response to our new book, “Campaign Furniture,” which has caused a backlog. Previous to this release, we “pre-sold” our books for approximately three weeks and offered free shipping during that period. With “Campaign Furniture,” we made the decision to not pre-sell the books and instead sell them only after they arrived to our warehouse (with free shipping for a limited period). This cuts the wait down from four weeks or so to less than two weeks. In the past – and as is the case now – we get a backlog of orders that have to be processed. We have been able to get through the backlog in less than 10 days, and hope to do better in the future.
The problem of customers not seeing any movement on their package tracking number is due to the backlog. The warehouse printed a large number of labels, which generated the tracking number emails to customers, then worked through the backlog. I was at the warehouse yesterday, and they will be caught up on the backlog today – so everyone should see movement on their order by tomorrow. If not, please email me at email@example.com
As always, we will ensure we make your order right although it may take a little more time than we would like. We will continue to improve your experience with Lost Art Press as best we can.