When we started Lost Art Press in 2007, our goals were simple: Print books that we want to read. Keep the overhead as low as possible. Don’t borrow money. Don’t do something stupid to overextend ourselves.
So John Hoffman and I stored and shipped all our books ourselves. (My sunroom and living room have been stacked to the ceiling.) We did our own accounting. We were our own webmasters, secretaries and janitors.
We’ve grown tremendously during the last five years, and we ship tens of thousands of books to customers and retailers all over the world. But we are still just two guys with laptops. No employees. No building, photocopier or debt.
We’ve managed this by farming out everything to our friends and colleagues, from editing manuscripts to page design to filing tax forms. And today we took a big step forward by moving our warehouse full of books to MSL Packaging & Fulfillment in Indiana. We looked at using a big international fulfillment house, but MSL suits us better. It was started by two guys who always pick up the phone when we call (sometimes while eating bacon) and who share a lot of our principles.
This move will increase the speed with which you get your orders – MSL is jacked right into our ordering system. And it will free us up to work even more on books, woodworking, editing, layout and blogging.
If you have a problem with an order (it happens) you’ll still deal directly with John or me. We will never cut the line of communication to our customers. (If it weren’t for you, John and I would be in miserable corporate jobs.) All out contact information is here.
• If you have a question or problem with an order, contact John Hoffman at firstname.lastname@example.org.
• If you have a question about the content of a product, contact me at email@example.com.
We answer all e-mail, even if you are a rude prig. If you don’t hear back from us in 48 hours, we probably didn’t get your e-mail. Try again.
Oh, and the title of this blog entry? That’s what our accountant said to me on the phone this week when I called with a silly tax question.
— Christopher Schwarz