To ship the oversized “Make a Joint Stool from a Tree” book we did some research and settled on making our own custom wraps using corrugated cardboard and heavy-duty staples.
The bad news is that customers are reporting that the staples are cutting the cardboard and opening the package at times. The good news is that the USPS has generally been helping us out and taping up the packages and doing its best to deliver the book without damage.
The next wave of books, which goes out tomorrow, will have additional reinforcement.
If your copy is damaged, send an e-mail to firstname.lastname@example.org and we will get you a replacement.
Our apologies for the trouble.
— Christopher Schwarz