Our Indiana warehouse is running behind in fulfilling orders because of the holidays and staff reductions because of the pandemic.
While we usually ship out orders within 48 hours, it’s taking longer these days. So if you placed an order in the last two weeks and are wondering where your stuff is, it’s probably working its way through the warehouse system.
Our warehouse isn’t a giant automated operation, like Amazon. It’s a family-run business that started out by selling wall calendars. Our books are fulfilled by a small team that knows our products inside and out. They make few mistakes compared to every outfit we’ve worked with since 2007. And I know they’ll pull through this challenge.
So thanks in advance for your patience with us. If you do think your order has been lost (or some other problem has occurred) the best place to get assistance is help@lostartpress.com. Messaging us on social media or in the blog’s comments will delay us in helping you because I don’t have access to our ordering system.
— Christopher Schwarz
All will be forgiven if they find a hidden copy of the deluxe edition of roubo on marquetry or book of plates to sell me. 🙂
All kidding aside, I feel most of your customer base are likely very patient folks that appreciate the heads up and how transparent you are.
Thank you for everything you do for the woodworking community.
JA
It is not just you. Everything I am currently ordering is taking longer or worse getting lost in the mail. Carharrt and Amazon both have items that are mysteriously late and to me seem lost.
Got my Krenov yesterday in Sequim, WA.. All is GREAT ! Thanks for making all these fantastic books available.
No worries. Excellence is worth waiting for.