OK, I’m trying not to sound like a stupid airbag recall letter here.
We take customer service stuff dang seriously at Lost Art Press. We try to get back to everyone in less than 24 hours unless we’re on a bender. Heck, we do everything we can so that you don’t have to ask: “Where the heck is my stuff?”
As we approach fulfilling 30,000 orders in a year, we want to keep things personal, quick and easy for you (and us).
In the next few weeks you’ll start to see some highly trusted people on our site who we’ve hired to make sure you get what you need and to solve any stupid problems. So to get your questions answered quickly, here’s the drill.
- Do you have a problem with your order? If so, send an email to help at lostartpress.com. We all monitor that inbox around the clock and will make sure you get your pdf, or we will change the mailing address on your order because you don’t know your ZIP code (not judging!).
- Do you have a woodworking question related to our books? Please post it in the forum. You can access it through our site here or directly through the forum’s host here. John and I are on this site every day. If we can’t answer your question, someone else will. The forum is not some ploy to sell ads to pay for our massive underwater server farm. We don’t have sponsors. We don’t have affiliates. We think that stuff is garbage. The forum is there for a free exchange of ideas. It costs us a lot of money every month to maintain. Use it. Or don’t.
And, of course, there is this creaky old blog that you can use to hurl invective or offer advice on ceiling fans.
— Christopher Schwarz
